Outlook Error: Something Went Wrong and Your Search Couldn’t be Completed

Problem: When searching for items in outlook 365 no emails are found, and you receive the error: “Something went wrong and your search couldn’t be completed. It looks like there’s a problem with your network connection. Let’s look on your computer instead.“

Affected Systems: Windows 11, Windows 10, Outlook 365, Microsoft 365, Outlook 2019, Outlook 2016

Solution: Disable Server Assisted Search

The latest outlook version has changed the default search used in outlook and may not be compatible with your exchange version. To disable this new search feature, you will need to edit the registry.

Open Registry Editor by typing ‘regedit’ in Windows Search and clicking Registry Editor.

Navigate to the following Path.

HKEY_CURRENT_USER\software\policies\Microsoft\office\16.0\outlook\search

If the above path does not exist, try this path instead.

HKEY_CURRENT_USER\software\Microsoft\office\16.0\outlook\search

Create a new REG_DWORD inside the search folder: Right Click > New > DWORD

Give it the name: DisableServerAssistedSearch

DisableServerAssistedSearch

Open the new entry and change the Value Data to 1 and click OK.

Restart Outlook and try the search.

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